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ProperAV

<p id="isPasted" style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; color: rgb(73, 80, 87); font-family: Roboto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If your order is showing as delivered, but you have not received it we suggest checking if the driver has left a calling card.</p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px !important; color: rgb(73, 80, 87); font-family: Roboto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you&apos;re still unable to locate the item, it is vital that you contact us with 48 hours so we can look into this for you. Due to the complications of these cases, if we&apos;re not alerted within the first 48 hours we may not be able to assist.</p>

If your order is showing as delivered, but you have not received it we suggest checking if the driver has left a calling card. If you're still unable to locate the item, it is vital that you contact us with 48 hours so we can look into this for you.

My order is showing as delivered but I don't have it, what should I do?

Order Issues

How can I pay for my order?

Can I use a discount code on my order?

When will my account be charged for my order?

Can I get a refund if the price has changed since I ordered it?

Payments & Promotions

Do I need an account to place an order?

Can I amend my order after I’ve placed it?

How do I cancel my order?

I’ve cancelled my order, when will I be refunded?

How long will my order take to arrive?

How do I track the delivery of my order?

Do I need to be home to receive my order?

I’m missing an item from my order.

What do I do if my order arrived damaged, or is incorrect?

What is your returns policy?

My item is faulty, what do I do?

How do I request a return?

Can I return an item for an exchange instead of a refund?

How do I return my order within the UK using the UPS service?

How do I return my order via InPost Lockers?

I've returned my order, when will I be refunded?

Returns & Refunds

I've forgotten my password, how do I reset it?

Technical

What is a pre-order?

Can I pre-order more than once?

Can I place a pre-order along with products that are currently available?

When will I be charged for my pre-order?

How can I be sure you’ve received my pre-order?

What if I need to amend information on my pre-order?

Will I be reminded of my pre-order before it ships?

What happens if the delivery date changes?

When will I receive my pre-order?

Can I cancel my pre-order?

Can I return my pre-order?

Pre-Orders

My order is showing as delivered but I don't have it, what should I do?Updated a year ago